- PRODUCT IDEAS
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Ideas
+5
Under review
Direct message
Would like direct messages to work like text messages. Notifications currently don't occur if the App isn't open on your device. If people on my team don't have the app running, or the desktop program open, notifications only happen via email
Customer support service by UserEcho
Something like this might help a bit with your problems play.google. com/store/apps/details?id=com.autostart
I thought this would be default behavior. Definitely a must! Or at the very least an option that can be set.
I'm not sure what you mean by notifications not occuring if the App isn't open. Push notifications should occur whenever the mobile app is in the background or completely closed. Especially for Direct Messages. For team/forum chat, it's different, since you only get notified of @mentions, not all messages.
If you don't seem to be getting Direct Message push notifications, please contact support so we can troubleshoot what is happening on your device. Thanks!