Include time when using the reply function
When you click reply on a message the author is included but I think also including time/date could be a good idea. It would make it easier to find the context both because you might more easily recall the conversation if you know when it happened and it will be easier to find if you want to scroll to it.
Customer support service by UserEcho
We'll play around with this formatting idea...
Two years later, is there any update on this? Maybe as an admin/user configurable option?